Terms & Conditions/Cancellation policy
We are a full service limousine company that provides luxury transportation for all of your needs. We provide service to Weddings, Proms, Airports, Birthdays, Anniversaries , Concerts, Sport Games, Wine Tours, Bachelor Parties, Bachelorette Parties, City Tour, Broadway, Casinos and much more.
ALL airport ARRIVALS are for curbside pickup unless you request an inside terminal pickup for an additional $25 fee
–>once your flight lands, please turn your cell phone on, your chauffeur will contact you via text or phone call, if you have not got a call or text from your driver within 10 minutes of arrival please call 516-855-9305
and notify our office so we can connect you to your chauffeur
ANY PERSONAL ITEMS, LEFT IN THE VEHICLE IS THE CUSTOMERS RESPONSIBILITY. We are NOT RESPONSIBLE FOR ANYTHING LEFT IN THE VEHICLE.
FOR AIRPORT PICKUPS – overtime charges
–domestic flights , first 45 minutes free after arrival time, anything past that will be assessed overtime charges
–international flights , first 60 minutes free after arrival time, anything past that will be assessed overtime charges
FOR pick-up and drop-off services and departures, waiting time is charged on the 16th minute after the pre-arranged time and is charged every fifteen minutes.
All Of our cars are NON-SMOKING by New York state law.
FOR any holiday travel, there will be a holiday surcharge
FOR ALL RENTALS
CLIENT agrees that:
DEPOSITS are NON REFUNDABLE
Cancellations with less than 14 days notice (certified mail to address above) will be billed the Total Contract amount for any stretch limo, bus, specialty vehicle, prom or wedding reservation. This means you will pay for all charges on the contract. By receiving this confirmation you are authorizing Us to charge the credit card for any of the following charges; deposit, cancellation fee, damages to the vehicle, and all services rendered. We will calculate the exact amount of hours and charges when the trip is completed. We will then deduct your deposit amount leaving the actual balance due.
– AIRPORT RESERVATIONS, SEDAN and REGULAR SUV rentals have a 24 hour cancellation policy ( if you cancel within 24 hours of your scheduled service, you will be responsible for the whole amount owed)
Limousine Rules and Regulations:
1. No alcohol consumed by anyone less than 21 years of age.
2. No SMOKING or EATING inside any vehicle, $100.00 charge per incident. No exceptions.
3. Clean-up fee for vomit in the limousine is $250 per incident.
4. All tolls and parking are not included in rental rate.
5. $125.00 clean up fee for leaving garbage in the Limousine.
6. All unruly persons will be dropped off at the sole discretion of the driver & no refunds.
7. We will not be responsible for any lost, damaged, or stolen property.
8. No illegal drug use of any kind.
9. Overtime will be billed in full hour increments.
10.Customer agrees that overtime will be billed at the contracted rate and agrees to pay any overtime charges.
11.Customer agrees that replacement Limousine may be substituted in the event of any major mechanical issues, limo involved in accident, etc.
12.All entertainment including cds, dvds, vhs tapes is to be provided by the client.We do not guarantee color of limousine, we take requests only.
13.NO EATING in any vehicle